Smart Knowledge Base Search
Use AI to power an intuitive and intelligent help center. Find relevant content even if users don’t use exact keywords—across manuals, FAQs, docs, and more.
Key Advantages
- Semantic understanding—returns relevant articles, not just keyword matches
- Works with FAQs, manuals, ticket logs, PDFs and support docs
- Context-aware—adapts results based on previous queries
- Multi-language support and typo tolerance
- Reduces dependency on tagging and manual categorisation
Who Should Use It
- Support portals and help centers
- Internal team documentation
- Educational and training repositories
- Product manuals and warranty lookups
- Legal or compliance document access
Impact on Business
- ↓ Support Tickets – more users find answers themselves
- ↑ Agent Productivity – fewer basic questions to handle
- ↑ Customer Experience – faster issue resolution
- ↑ Knowledge Retention – better reuse of past solutions